Frequently Asked Questions
We have created a list of frequently asked questions which should answer all your queries about parking. If you cannot find an answer to your question below please contact our BRE Service Center on: +49 (0)421-5595-0.
How can I make a booking?
Simply select the date and time for your desired entry and exit, then click on the "Book now" button. Next, select your desired parking product which will then take you to the 'your details' page, where you will need to fill in your invoice-related personal data. When you confirm "Buy now", you will be asked to choose your payment method and fill in payment details. You will then receive a booking confirmation and your e-ticket for barrier entry by e-mail.
How can I change my booking during the booking process?
If you have decided to change to a different parking product, you must click on "edit" in the shopping basket and then "empty the shopping basket".
An important note: You can only add one parking product to the shopping basket per booking. To make a new product selection, go to the "house symbol" in the navigation bar.
What payment methods are accepted?
The following credit cards and payment methods are accepted: Visa, MasterCard and American Express as well as Sofortüberweisung, Giropay and iDEAL.
How do I use a voucher code?
When making a booking, entering a voucher code will display the associated discounted product. The voucher code can be entered at one of the three entry points:
1.) Enter in the "Voucher code" input field next to the selection of the entry and exit date.
2.) Enter when selecting the exit time (click on the link "Got a promo code?" at the bottom of the window).
3.) Enter after selecting the entry and exit date, at the top right, in the overview of your selected parking period.
Can I book a disabled parking space?
Designated parking spaces are available for our guests with limited mobility, in multi-storey car park P1 on the 3rd floor, and in multi-storey car park P2 on the ground floor. There, you will also find a call column where you can contact the assistance service. You can use this service to order a loan wheelchair, for example. In addition, the lifts are freely accessible, easy to navigate and simple to operate. Unfortunately, it is NOT possible to book fixed parking spaces in advance via the booking system.
Why is there no availability for the dates I am trying to book for?
If you do not find availability for a particular parking product, it is likely that the product is either fully booked or you do not meet the booking requirements for that product. For assistance, please contact our BRE Service Centre on: +49 (0)421-5595-0.
Do I have to hand in my keys?
Our multi-storey car parks and parking areas are set up for self-parking. You do not need to hand in your keys.
Does my booking guarantee me a parking space?
Yes, if you have completed your booking in advance, you are guaranteed a parking space in the car park or parking area you have booked. However, please note that no fixed parking space will be allocated. There is free choice of parking space in the designated parking areas. These are all parking spaces without a fixed signpost (e.g. of permanent tenants). During holiday periods, parking spaces may be more heavily used. It is recommended to book in advance so that it is possible to pre-book a parking space even on days with a high occupancy rate.
What should I do if I have not received my booking confirmation?
If you have not received your booking confirmation by e-mail, please check your e-mail spam folder first. If it has not arrived there either, you can select the option to resend the booking confirmation via the menu item "Manage bookings" or contact our BRE Service Centre on: +49 (0)421-5595-0.
Can I change or cancel my booking?
If you have made a booking as a "guest" without registering, you can access your car park booking via the menu item "Manage bookings" . In the lower section you can select "Registration with booking number". By entering the e-mail address you selected when making your booking and the booking number, you can view, change or cancel your booking.
Changing or cancelling a booking as a registered customer is possible in two ways: via the menu items "Manage bookings" and "Log in".
Important note: Promotional products may not be modifiable or cancellable in some cases. You can find this information in the product description before you make your booking. If you have any questions, please contact the BRE Service Centre on: +49 (0)421-5595-0.
How do I manage my booking?
You can manage your booking under "Manage My Booking" on our online booking page. If you have any questions, please contact our BRE Service Centre on +49 (0)421-5595-0 and the team will be happy to assist you.
What do I do if I have forgotten my password to my customer account?
You can reset your password by clicking on the "Forgotten password" link in the login window. It is important that you use the same e-mail address that you used to create your customer account. The e-mail you then receive will contain a link for assigning a new password.
How do I use my e-ticket?
You will receive detailed instructions on how to enter and exit with your e-ticket, in your booking confirmation e-mail.
Do I have to insert my credit/debit card into the entry or exit column of the car park?
If you have booked your parking space in advance, you do not need to enter your credit/debit card at any point.
Can I also pay with cash?
You have already paid for your online booking in advance. In case of an additional payment, e.g. due to a parking time overrun, you have the option to pay with cash. However, credit or debit card payments are preferred.
What happens if my return flight is delayed or cancelled and I exceed my prepaid parking time?
If you are unable to meet the exit time at the booked car park or parking area due to a delayed or cancelled return flight, it is necessary to check on a case-by-case basis whether an additional payment is required. To do so, please contact the information desk in Terminal 1 after your arrival.
What happens if I arrive early before my prepaid parking time?
Please ensure that you enter the car park or the booked parking area at your booked entry time, as additional charges may apply if you arrive before this time. This will extend your parking time. If you have any questions, please contact the information desk in Terminal 1 or call the BRE Service Centre on: +49 (0)421-5595-0.
What happens if my vehicle breaks down in the car park?
If you do not have a telephone number for a breakdown service at hand, our information desk in Terminal 1 will be happy to help you find a suitable service provider or contact the BRE Service Center on: +49 (0)421-5595-0.
What happens if I damage another vehicle?
If this happens, please report the incident directly to the police by calling +49 110. Please also inform the car park operator: either at the information desk in Terminal 1 or the BRE Service Centre on: +49 (0)421-5595-0. Please do not leave the car park without reporting the incident. The parking conditions for multi-storey car parks, which are publicly displayed in the car parks, apply.
What happens if my vehicle is damaged in the car park?
In case this happens, please report the incident directly to the police by calling +49 110. Please also inform the car park operator: either at the information desk in Terminal 1 or the BRE Service Centre on: +49 (0)421-5595-0. Please do not leave the car park without reporting the incident. The Parking Conditions for multi-storey car parks, which are publicly displayed in the car parks, apply.
How do I file a complaint or comment?
If you would like to submit a complaint or comment about your parking experience at Bremen Airport, please email email@example.com. We will contact you immediately.
My booking has the status "pending".
If your parking booking is displayed with the status "pending", this means that your payment has not yet been made. In this case, please check with your bank. Please DO NOT make another booking as this could result in your booking being duplicated.